What can be returned?
(YES) Unopened, sealed 14-packs or complete surgical bundles
Must be in original packaging with no signs of use. Returns must be initiated within 30 days of purchase.
(NO) Incomplete or partially used 14-packs
Because we do not sell indiviudal servings, we're unable to issue partial refunds for opened 14-packs. Please don't send these back — as they won't be eligible and we can't return them to you.
(NO) Shaker bottles
For hygiene and safety reasons, shaker bottles cannot be returned once opened or used.
Surgery canceled or delayed?
How to start your return
1 Contact us first
Email us at xceleratedrecovery@gmail.com or use the contact form on our website. Please reach out within 30 days of your purchase date. We aim to reply within 24 hours.
2 Pack securely
Place the item(s) in their original packaging and include a printed copy of your receipt with your order number clearly visible.
3 Prepay shipping and send
Return shipping costs are the customer's responsibility. We don't accept C.O.D. deliveries. Keep your tracking number — you'll want to confirm we've received your package.
Return address
Xcelerated Recovery
ATTN: Returns Dept.
578 Washington Blvd, Suite #844
Marina del Rey, CA 90292
Refund details
Package didn't arrive?
If your tracking shows delivered but you haven't received your package, here's what to do:
•Check with neighbors or your building's mailroom.
•Review any available security footage near your delivery location.
•File a report with your local police department if theft is suspected.
Please note: Xcelerated Recovery is not liable for theft or loss that occurs after a confirmed delivery.