30-Day Money Back Guarantee

 

We take pride in the quality of our products and want you to be fully satisfied. If your situation changes—such as a canceled surgery or no longer needing the product—you may return unopened, sealed boxes within 30 days of the original purchase date.

Important Return Guidelines

  • Unopened, Sealed Boxes Only: Returns are accepted only for boxes that are sealed and in resellable condition. Products must be returned in their original packaging without any signs of use.
  • Opened or Partially Used Boxes: We cannot accept returns or issue refunds for any boxes that have been opened or partially used. Do not send back opened boxes, as they will not be eligible for a refund.
  • Shaker Bottles: For hygiene and safety reasons, we do not accept returns of used or opened shaker bottles under any circumstances.

If your procedure was canceled or delayed and you no longer need the product, we understand and will gladly issue a refund only for unopened, sealed boxes returned within the 30-day window.

How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us First: Email us at xceleratedrecovery@gmail.com or use the contact form on our website to request a return within 30 days of your original purchase date.
  2. Pack Securely: Pack the item(s) securely in the original packaging. Include a printed copy of your receipt with the order number clearly shown.
  3. Prepay Shipping: All return shipping charges must be prepaid by the customer. We do not accept C.O.D. deliveries.

Return Packages Only to This Address:

Xcelerated Recovery
ATTN: Returns Dept.
578 Washington Blvd, Suite #844
Marina del Rey, CA 90292

Track Your Return: Keep the Return Tracking Number to confirm that your package has been received by our Returns Team.

Refund Information

  • Refunds will be issued only to the original form of payment used for the purchase.
  • Once your return is received and inspected, you will receive a full refund within 7-14 business days, less the cost of return shipping and handling.
  • We are unable to accept returns for orders placed outside the 30-day return window.

For any questions or concerns, please contact us at xceleratedrecovery@gmail.com. We aim to respond to all inquiries within 24 hours.